Help articles and FAQs

Step-by-step guides for the most common printer problems. Search below, or call or chat with us if you'd rather not do it alone.

Frequently asked

What information helps us help you

The details that speed up troubleshooting — and the ones you should never share.

Who we are and how our support works

We're an independent support service, not the printer manufacturer. Here's what that means for you.

Reinstall a printer driver safely

Printing stopped after an update, or you see garbled output? Removing and re-adding the printer usually fixes driver problems.

Clear a paper jam safely

Step-by-step jam removal that avoids torn paper and damage.

Faded, streaky or blank prints

Print quality problems are usually ink, toner or print-head related and often fixable from the printer's own maintenance menu.

Printer won't print: a quick checklist

The fastest safe checks when you press Print and nothing happens.

Clear a stuck print queue on Windows

Documents stuck as “Printing” or “Error” block everything behind them. Clear the queue safely.

Printer shows as offline

Your computer says the printer is offline even though it is switched on. Usually a network or queue issue you can fix in a few minutes.

Reconnect a printer after a router or Wi-Fi password change

A new router, new Wi-Fi name or new password disconnects wireless printers. Here's how to get it back on the network.

Call our toll-free line or start a live chat. Tell us your printer model and what you're seeing — we'll take it from there.