We are an independent printer technical support service. We are not the manufacturer of your printer, and we're not affiliated with or endorsed by any printer brand unless we say so explicitly.
What that means
- Your manufacturer's own warranty and official support remain available to you. For warranty repairs or replacements, contact the manufacturer directly.
- We help with setup, connectivity, drivers, print queues, errors and general troubleshooting.
- Our automated assistant suggests safe steps; a person from our team can take over at any time.
Your information
We'll never ask for your passwords, Wi-Fi password, card numbers or Social Security number in chat. If anyone asks you for these in a chat with us, don't share them.
General guidance for most printers. Steps and menu names vary by model; if something doesn't match yours, contact us instead of forcing a step.