Who we are
PrinterCare Support is an independent technical support service and is not affiliated with, endorsed by, or an official support provider for HP, Canon, Epson, Brother, or any other printer manufacturer unless expressly stated. All trademarks belong to their respective owners.
We are not able to perform warranty repairs or replacements on behalf of any manufacturer. Your manufacturer's own warranty and support remain available to you.
What we provide
We provide guidance to help you set up, connect and troubleshoot printers, including written steps, an automated assistant and conversations with support agents. Guidance is general and may not match every model; results are not guaranteed.
Your responsibilities
- Follow safety instructions: unplug the printer before reaching inside, and don't open sealed power or heating components.
- Only make changes to devices and networks you own or are authorized to manage.
- Don't send passwords, payment card numbers or other sensitive personal data through chat.
- Don't misuse the service, attempt to access other people's conversations, or interfere with its operation.
Automated assistant
The automated assistant may make mistakes. It cannot see or control your devices. Ask for a human agent if anything is unclear or doesn't match what you see.
Limitation of liability
To the extent permitted by law, PrinterCare Support is not liable for indirect or consequential losses, data loss, or damage resulting from following general guidance. Nothing in these terms limits rights you have under applicable consumer protection law.
Privacy
See our privacy policy for how we handle your information.
Changes
We may update these terms. The version on this page applies to your use of the service from the time it is posted.