Printer support for homes & offices across the U.S.
Expert printer help, right when you need it.
Setup, Wi-Fi, drivers, stuck print jobs, paper jams and error codes — get step-by-step help from our chat assistant instantly, or call our toll-free line to talk it through.
PrinterCare Support is an independent support service and is not affiliated with any printer manufacturer.
- Instant help, any timeOur chat assistant answers 24/7
- Real people on chat and phoneEscalate to an agent whenever you like
- All major printer brandsInkjet, laser, all-in-one and office models
- Safe, step-by-step fixesWe never ask for passwords or card numbers in chat
Choose how you want help
Call us or chat with us — whichever is easier.
Phone support
Prefer to talk it through? Call our toll-free line and a support agent will walk you through the fix.
+1 866-596-8002Toll-free in the United States
Call NowLive chat support
Get answers in seconds from our chat assistant, any time of day. Ask for a person at any point — your conversation goes with you.
- Instant guided troubleshooting, 24/7
- Hand-off to a live agent when you need one
- A case reference so you can pick up later
Printer services
What's going on with your printer?
Pick the problem that sounds most like yours. Every guide starts with safe checks you can undo.
General troubleshooting
“Pages are faded, streaky or blank”
Most printer problems come down to a handful of causes: power, connection, the print queue, drivers, or paper. Work through the safe checks below before anything more involved.
Get helpSetup & connectivity
“I'm setting up a new printer”
Setting up a new printer, or moving one to a new computer? These steps cover the connection choices — Wi-Fi, USB or Ethernet — and adding the printer to Windows, Mac and mobile devices.
Get helpWi-Fi & network
“It says my printer is offline”
Wireless printers drop off the network for predictable reasons: a new router or password, weak signal, a changed IP address, or a device on a different network. Here's how to narrow it down.
Get helpDrivers & software
“It stopped working after an update”
A driver lets your computer talk to the printer. After an operating system update, an old or duplicate driver is a frequent reason printing stops working.
Get helpPrinting & queue
“I press Print and nothing happens”
When documents pile up and nothing prints, the print queue is usually the culprit. Clearing it safely fixes a large share of “it just won't print” problems.
Get helpPaper jams & errors
“There's a paper jam or an error code”
Paper jams and error messages are the printer telling you what it needs. Clear jams gently and safely, then use the exact wording of any error to find the cause.
Get help
From “offline” to printing
Back to printing in minutes, not hours.
Most printer problems come down to a few causes — the connection, the print queue, drivers or paper. We help you find the cause and fix it, on your phone, Mac or Windows PC.
- Wireless setup and reconnecting after a router change
- Clearing stuck print queues and duplicate printers
- Decoding error messages and clearing jams safely
How support works
Three simple steps to a working printer
- 1
Tell us what's happening
Your printer brand and model, your computer or phone, and any error message. Never passwords or card numbers.
- 2
Try guided steps
Our assistant suggests safe, reversible checks from our help articles — and says so when it isn't sure.
- 3
Talk to a person
Call us or ask for an agent in chat at any point. You'll get a case reference to come back to.
When we're available
- Chat assistant
- Available 24 hours a day, 7 days a week.
- Phone and live agents
- Call us toll-free, or ask for a person in chat — the chat shows whether an agent is online right now. If nobody is, your case is saved and we reply as soon as we can.
- Other ways to reach us
- Call +1 866-596-8002, send a message.
Common questions
- What information helps us help youThe details that speed up troubleshooting — and the ones you should never share.
- Who we are and how our support worksWe're an independent support service, not the printer manufacturer. Here's what that means for you.
- Reinstall a printer driver safelyPrinting stopped after an update, or you see garbled output? Removing and re-adding the printer usually fixes driver problems.
- Clear a paper jam safelyStep-by-step jam removal that avoids torn paper and damage.
Need help right now?
Call our toll-free line or start a live chat. Have your printer model and any error message handy — it speeds things up.