Helpful to share
- Printer brand and model (usually on the front or a label on the back)
- How it connects: Wi-Fi, USB or Ethernet
- Your device and operating system (for example Windows 11, macOS, iPhone)
- The exact error message or code
- What changed recently (new router, update, moved the printer)
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- Passwords, including your Wi-Fi password
- Payment card numbers or bank details
- Social Security numbers or other government ID numbers
General guidance for most printers. Steps and menu names vary by model; if something doesn't match yours, contact us instead of forcing a step.