Clear a paper jam safely

Safety first: turn the printer off and unplug it before reaching inside. Some parts can be hot after printing — let it cool for a few minutes.

Remove the jammed paper

1. Open the access doors your printer's manual or display points to (front, rear or inside the cartridge area).
2. Hold the paper with both hands and pull slowly in the direction the paper normally travels.
3. Look and feel for small torn pieces — even a scrap can cause repeat jams.
4. Close all doors, plug the printer in and turn it on.

Prevent the next jam

• Fan the paper before loading and keep the stack under the tray's fill line.
• Slide the paper guides until they touch the stack without bending it.
• Don't mix paper sizes or types in one tray.
• Use paper that is dry and not curled.

If the printer still reports a jam when no paper is visible, contact us — the sensor or a small hidden scrap may need a closer look.