Cancel stuck jobs
- Open System Settings › Printers & Scanners.
- Select your printer and click Printer Queue…
- Delete every job in the list. If the queue says Paused, click Resume.
- Restart the printer, then try a one-page test document.
Remove and add the printer again
- In Printers & Scanners, select the printer and click the minus (–) button to remove it.
- Click Add Printer, Scanner or Fax…, choose your printer and add it again.
Removing a printer only removes the entry on your Mac — it doesn't change anything on the printer.
General guidance for most printers. Steps and menu names vary by model; if something doesn't match yours, contact us instead of forcing a step.